Refund policy

Return Period:
You may request a return within 30 days of receiving your item.

Return Conditions:

• The item must be in its original condition and undamaged.

• A receipt or proof of purchase is required.

How to Initiate a Return:

• Please contact us at order.lannasilvercm@gmail.com or call +66 97-2403419 (Pakaon).

• Wait for return approval before sending any item back. Items returned without prior approval will not be accepted.

• Once your return is approved, we will provide a return shipping label and instructions on how to proceed.

Damaged or Incorrect Items:
If your item is defective, damaged, or incorrect, please contact us immediately upon receipt so we can assess and resolve the issue.

Exchanges:
To exchange an item, please return the original item first. Once the return is accepted, you may place a new order for the desired item.

European Union Customers:
Customers located in the European Union have the right to return items within 30 days of receipt. The item must be in its original, unused condition.

Refunds:
If your return is approved, a refund will be issued to your original payment method within 10 business days.
If more than 15 business days have passed since approval and you have not received your refund, please contact us at the email or phone number provided above.